Want to know how your hospital stacks up? Easy Enough. Get the competitive information you need.

Within many geographic areas of the US, many hospitals compete with each other for labor and patients.  Each hospital within such areas would surely find it useful to know how they compare to the other hospitals beyond government-mandated quality outputs.  This is why tPF is pleased to announce it will be soon launching a ground-breaking model for a competitive hospital study.

The type of information we are after is within the realm of staff attitudes, perceptions, opinions and motivations.  Such information is particularly powerful when gathered all at the same time and compared within a competitive field.  Think of it as an employee opinion survey steeped in the aftermath of the fledgling Affordable Care Act, but within a competitive group.  This is unprecedented because although many hospitals do their own employee opinion surveys, or have a third party do them, they only look at the attitudes and opinions of their own staff.  They don’t look at how such opinions and attitudes compare to those of competing hospitals’ staff.   

We will focus on the infrastructure personnel; those that really make or break the patient experience.  This would initially include nursing, techs, lab personnel, intake, administrative staff, housekeeping and food service.  We feel that patients make a distinction between the treating physician and the rest of the staff; it is the ‘rest of the staff’ that we will be focusing on.  All information gathered will be distributed to allow for participating hospitals to see only their own data, but, of course, compared to the results of the overall competitive group.  tPF will conduct this study in conjunction with a sponsor.  The pilot will be run in the Lehigh Valley, Pennsylvania area.

Stay tuned for more information on how this kind of data will be reused to reshape:
·         Labor -- recruiting and retention efforts, as well as ongoing metrics to monitor any subsequent improvements;
·         Patient Care – training and performance management.

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